AS OF June 11 we are open for in-store shopping, continue to offer online shopping 24/7 with curb-side pick up (during store hours), and shipping options.
Store hours: 11-5pm Monday through Sunday.
We accept returns and exchanges during the above hours as well - store credit will be issued via email.
How do exchanges work during COVID? We have your safety and ours in mind. Any returns can be dropped back off to the store during days we are open however, it may take up to 72 hours for us to process the return. You will receive store credit via email unless it’s a same product but different size exchange - contact us in advance to coordinate by emailing email@example.com.
When the physical store is open:
MAX Capacity - 4 customers.
Customer screening is posted on our entrance. Here's a link to the government screening tool as well:
MASKS ARE MANDATORY and you must also use our HAND SANITIZER on your way in. If you do not have a mask, we do have masks available for purchase - made by a local artist. We are not making money on these masks - just supporting a maker :-)
Check the website home page for hours. We continue to offer and encourage online shopping 24/7. Pick up is available - select pick-up as your shipping option.
Special Procedures FOR OUR CUSTOMERS:
Only our street level main entrance will be in use..
There will be directional arrows to follow, a minimum of 2 meters between customers.
We do offer private shopping appointments. Contact us at firstname.lastname@example.org to book.
We ask that if possible, especially if shopping clearance items, prepare yourself ahead of time with a list of items you’d like to see so that our staff can set them aside for you. You can do this by perusing the website, SALE tab for clearance. Use the search function if you are looking for a particular item – it’s pretty handy.
Our in-store exchange policy remains in effect as it always has. We accept exchanges/returns within 30 days of purchase. We offer store credit or exchange only. Clearance items (those 50% off or more) are FINAL sale.
We ask that if you are experiencing any symptoms at all, that you do not visit the store.
Special Procedures for OUR STAFF:
Our staff continue to implement social distancing practices at all times, and we ask that you do as well. We have specific safety guidelines issued by the Retail Council of Canada that are followed. We have sanitizing checklists in place, along with many other precautionary measures.
Cheers to a brighter future as we all continue to work together.
-xo- The SSGTeam